Starbucks has over 705,000 followers on twitter and over 5,428,000 fans on Facebook. I guess you could say that they’re doing something right on the Web. What is it about Starbucks’s social media strategy that makes it so successful? Let’s analyze Starbucks social behavior across the Web: 1) Starbucks on twitter – Starbucks engages with customers on twitter, answer questions, retweets what people are saying about the brand and creates an open communication channel to speak [...]

(Guest post by Dorine Sinigaglia) Brands are using effective social media tools like Twitter more and more these days in creative ways to promote their brand name as a way to reach out to their consumers and attract new ones. Some brands really know how to promote their brand well – and this has been their saving force during the economic downfall over the last year. While thousands of businesses worldwide have closed down or [...]